We want you to be fully satisfied with your FRAMEWELL purchase.
If you need to return or exchange your order, please review the following terms carefully:

Return Window

You may request a return within 30 days of receiving your order.

Eligibility

• Products must be unused, uninstalled, and in original packaging.

• All components (door frame, slab, sill, hardware, etc.) must be included.

• Custom or special-order items are non-returnable unless defective or damaged upon arrival.

Exchange Fees

• Exchanges for 6'8" (80-inch) doors incur a 25% restocking fee.

• Exchanges for 8-foot doors incur a 30% restocking fee.

Refund Deductions

For non-quality-related returns, certain handling or restocking fees may apply and be deducted from your refund.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to a verified defect or shipping damage.

Refund Processing

Refunds are issued to the original payment method after inspection of the returned item.
Please allow 5–10 business days after receipt for processing.

 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of delivery and include clear photos of the issue.
FRAMEWELL will arrange a replacement or refund once the issue is verified.

 Need Help?

If you have questions about shipping, returns, or exchanges, please contact our support team:
📧 info@frame-well.com
🌐https://frame-well.com/